- Collaborate with designers, product managers, and engineers to ensure user insights guide decision-making.
- Manage participant recruitment for research studies, including maintaining databases, outreach, scheduling, and ensuring compliance with privacy standards.
- Administer gratuities and other participant incentives with precision and adherence to organizational guidelines.
- Conduct a variety of user research activities, including interviews, usability testing, surveys, and contextual inquiries.
- Serve as a backup resource for evaluative research efforts to support and scale the team s impact.
- Analyze and present research findings to drive actionable insights.
- Advocate for accessibility, inclusivity, and user-centric design in all research activities.
What Your Responsibilities Will Be
Research Operations
- Manage the end-to-end process of UXR participant recruitment and gratuity administration.
- Maintain participant databases, ensuring accuracy and data privacy compliance.
User Research Execution
- Plan and execute qualitative and quantitative research studies to uncover user behaviors, pain points, and needs.
- Assist in evaluative research efforts, including usability testing and prototype validation.
Insights and Collaboration
- Collaborate with cross-functional teams to align research findings with business and product goals.
- Deliver research insights through clear reports, presentations, and workshops.
Accessibility and Inclusion
- Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.
What Youll Need to be Successful
- 3-5 years of experience in user research, participant recruitment, or related roles.
- Proficiency with research tools and platforms such as UserTesting, Optimal Workshop, or Dovetail.
- Familiarity with SaaS products and user-centered design principles.
- Strong organizational skills with experience in participant management and incentive programs.
- Excellent communication skills to present findings to diverse stakeholders effectively.
- Ability to work collaboratively in a cross-functional, global team environment.
- Knowledge of WCAG 2.1 AA standards and experience with accessibility-focused research.
