User Experience Researcher

Please note: We are hiring a UX Researcher; this is not a UX/UI design role.

Business Summar

yDeltek Product Strategy is a team with a passion for delivering solutions to power success for project-based businesses. We use research and innovation to build products and experiences that connect processes across the entire project lifecycle. We are thought leaders who have a deep understanding of our customers, their industries and the challenges they face. Join us as we bring Deltek solutions to the market to help our customers achieve operational excellence

.Position Responsibilitie

s
As Deltek's Principal UX Researcher in India, you will architect research capabilities that power AIfirst product development across a global portfolio. You'll shift the organization from episodic research to continuous intelligencebuilding systems, frameworks, and processes that accelerate product decisions while deepening user understanding. This highvisibility individual contributor role partners closely with India and USbased teams (34 hours overlap) and senior product leadershi

p.
What You'll

Do
Continuous Intelligence & Valida

tion Build behavioral monitoring frameworks to reveal adoption patterns, friction points, and success indicat

ors. Design hypothesisdriven validation cycles using both synthetic users and targeted human resea

rch. Partner with Product to implement features for continuous feedback and define meaningful metr

ics. Create validation frameworks that match research rigor to decision r

isk. Synthesize insights across analytics, research, telemetry, and support to identify strategic opportunit

ies.
Research Execution & Strategic Synt

hesis Lead studies that uncover workflow complexity, mental models, decision dynamics, and organizational con

text. Select methods aligned to questions: contextual inquiry, usability tests, interviews,

etc. Guide Product Managers on when to use human research vs. AIaugmented valida

tion. Translate behavioral signals into research hypotheses and targeted investigat

ions. Deliver strategic insights that influence roadmaps, not just issue l

ists.
AIEnabled Research Inno

vation Evaluate and implement AI tools for transcript analysis, pattern detection, and early usability valid

ation. Create synthetic user profiles based on real data to accelerate earlystage concept te

sting. Define appropriate use cases for synthetic vs. human valid

ation. Train product teams to run AIaugmented validation while maintaining research qu

ality. Document AI capabilities, limitations, and comparative accuracy across me

thods. Contribute to Deltek's emerging AI research practice through shared standards and knowledge bui

lding.
Research Operations & Strategic Lea

dership Build research repositories that make insights discoverable and actionable across

teams. Develop participant recruitment systems supporting both deep studies and lightweight vali

dation. Create frameworks linking insights to business outcomes and product m

etrics. Establish processes balancing rigor with speed for evidencebased dec

isions. Shape longterm research strategies across product domains to inform multiyear ro

admaps. Proactively identify research needs aligned with business prio

rities. Influence leadership with compelling evidence that bridges user needs and st

rategy.
What Y

ou BringStrategic Impact & Vision: Ability to identify highimpact research opportunities, connect insights across products, and anticipate emerging needs. Turn findings into recommendations that shape product di

rection.Leadership Through Influence: Build trust across distributed teams, influence senior leaders, and provide clarity in ambiguous sit

uations.Innovation & Process Excellence: Drive AIenhanced research methodologies, improve efficiency, and create scalable frameworks that other

s adopt.Global Collaboration: Communicate complex insights across cultures and time zones; align diverse teams around share

d goals.Adaptability & Learning Agility: Thrive in ambiguity, rapidly learn new domains, and maintain research quality through organizational

change.Qualif

ications
E

• xperience710 years conducting UX research in B2B software, SaaS platforms, enterprise tools, or complex technical
• products.Demonstrated expertise across methods: user interviews, usability testing, workflow analysis, survey design, and behavioral data interp
• retation.Portfolio showing research impact on product strategy, roadmap decisions, and business
• outcomes.Embedded within Product and Design teams in agile or continuous delivery envi
• ronments.Proven ability to manage multiple strategic research initiatives simult

aneously.Analytical & Synthes

• is SkillsSynthesizes insights from qualitative research, behavioral data, support feedback, and market signals into strategic recomme
• ndations.Interprets analytics, designs measurement frameworks, and links behavioral patterns to us
• er needs.Uses systems thinking to identify patterns across features, user groups, and w

orkflows.Communication &

• InfluenceExcellent written and verbal communication skills in
• English.Proven track record presenting research to senior leadership in ways that drive d
• ecisions.Clearly explains complex findings to audiences with varying levels of research

literacy.Work

• ing StyleSelfdirected, proactive, and able to identify research priorities and drive projects with minimal sup
• ervision.Comfortable with ambiguity and building new processes where no playboo
• ks exist.Experienced collaborating across time zones with strong asynchronous communication and documentatio

n habits.

• EducationBachelor's degree in Cognitive Science, Psychology, Information Systems, Computer Science, or related field. Master's degree valued but not

required.AI & Analytics E

• xperienceExperience with or strong curiosity about AIpowered resear
• ch tools.Proficient with analytics platforms such as Gainsight, Pendo, Mixpanel, LogRocket, and A
• mplitude.Combines behavioral analytics with qualitative research to measure feature success and inform

strategy.Research O

• perationsExperience building participant databases, insight repositories, documentation systems, and operations fr
• ameworks.Demonstrated ability to establish research practices within scaling or transforming product organ
• izations.Proficient in tools such as Dovetail, Airtable, Notion, UserTesting, Lyssna, Figma,

and Miro.Domain

• KnowledgeExperience researching ERP systems, financial software, project management tools, or enterprise workflow appl
• ications.Understanding of professional services industries including architecture, engineering, consulting, construction, and government con
• tracting.Strong knowledge of information architecture and complex multirole syste