Job Description
Job Description
We are looking for a proactive and customer-focused
Technical Service Desk Analyst to provide first-line technical voice support. This role involves assisting users in troubleshooting hardware, software, and network-related issues, ensuring efficient resolution of incidents and service requests.
Requirements
- Candidate should have prior work experience in International voice support (US/UK/EU).
- Respond to and resolve IT support tickets over calls in a timely and professional manner.
- Troubleshoot hardware, software, and basic networking issues.
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access, and other user related tasks.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
- Minimum 1 year of experience in an international voice technical support process.
- Excellent verbal communication and customer handling skills.
- Basic knowledge of hardware, software, and networking concepts.
- Strong problem-solving and troubleshooting abilities.
Location: Chennai ; Locality - Vandalur
Shift: Night shift & rotational week-off
Transportation: One-way cab facility (drop) is provided
Immediate Joiners Preferred.
Walk-in Details
Date - Feb 16th to Feb 19th;
Time 2:30pm to 5:30pm
- Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai 600 048, India
