Primary Responsibilities / Accountabilities:
Read, understand, and analyze client processes as per the business rules.
- Execute the full range of processes accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues/problems.
- Follow Work Instructions while processing.
- Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
- Participate in client conference calls, where required, and manage appropriate documentation.
- Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
- Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
- Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
- Update process metrics on a daily basis and maintain MIS.
- Demonstrate the highest level of customer service.
- Pay close attention to detail and follow through to resolve any outstanding issues.
- Ensure both own and related tasks are completed.
- Update client applications accurately and quickly in accordance with the appropriate User Guides.
- Ensure assigned tasks are completed accurately in a timely fashion.
- Ensure and maintain the security and confidentiality of client data.
- Actively participate in team activities and organizational initiatives.
Education Qualification:
Bachelors degree (Any discipline).
