US Onboarding Specialist

1-3 Years

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Early Applicant

Job Description

Responsibility

Schedule and conduct live video verification calls.
Verify identity through face match, ID match, and document validation as per acceptable document guidelines
Request resubmission of unclear, incomplete, or non-compliant documents and upload ver ified copies into the system
Follow up with candidates who have not completed onboarding using calls, email and mes saging tools
Identify duplicate profiles and escalate discrepancies as per defined process
Ensure candidate profiles are complete, accurate and moved to the employee stage upon completion
Work on all allotted cases and make calls accordingly to meet process timelines
Maintain strict confidentiality and comply with clean desks and secure working environment requirements
Attention to detail is mandatory due to compliance-sensitive nature of the role
Be open to cross-training on other processes or departments as per workload and busi ness requirements

Requirements

Minimum Graduate (Bachelor's Degree mandatory)
Minimum 1+ year of experience handling US voice process / US calls
Experience in I-9 verification and compliance is a strong advantage
Experience of handling live video interactions with candidates preferred
Excellent English communication skills (Neutral accent mandatory)
Ability to interact professionally with US candidates and stakeholders
Strong attention to detail and compliance orientation
Ability to work in US shift (10 AM 7 PM EST, flexible 1 hour)
Willingness to work in a secure environment handling sensitive documents
A strong and thorough background verification will be conducted prior to onboarding