US Onboarding Associate

Position Description

Position: US Onboarding Associate

Company: Inspiroz IT Services Pvt. Ltd. (Inspiroz)

Location: Ghansoli, Navi Mumbai - Maharashtra

Job Description:

We are looking for experienced professionals to support a US-based staffing client in I-9 compliance verification and onboarding processes. The role involves handling live video interactions, document verification, follow-ups and ensuring completion of onboarding activities in accordance with US compliance requirements.

The individual will be responsible for working on all allotted cases, making outbound calls and coordinating with candidates to ensure timely completion of onboarding steps. This role requires high accuracy, strong communication skills and strict adherence to data security protocols while handling sensitive personal identification documents.

Responsibility:

• Schedule and conduct live video verification calls.
• Verify identity through face match, ID match, and document validation as per acceptable document guidelines
• Request resubmission of unclear, incomplete, or non-compliant documents and upload verified copies into the system
• Follow up with candidates who have not completed onboarding using calls, email and messaging tools
• Identify duplicate profiles and escalate discrepancies as per defined process
• Ensure candidate profiles are complete, accurate and moved to the employee stage upon completion
• Work on all allotted cases and make calls accordingly to meet process timelines
• Maintain strict confidentiality and comply with clean desks and secure working environment requirements
• Attention to detail is mandatory due to compliance-sensitive nature of the role
• Be open to cross-training on other processes or departments as per workload and business requirements

Requirements:

• Minimum Graduate (Bachelor's Degree mandatory)
• Minimum 1+ year of experience handling US voice process / US calls
• Experience in I-9 verification and compliance is a strong advantage
• Experience of handling live video interactions with candidates preferred
• Excellent English communication skills (Neutral accent mandatory)
• Ability to interact professionally with US candidates and stakeholders
• Strong attention to detail and compliance orientation
• Ability to work in US shift (10 AM 7 PM EST, flexible 1 hour)
• Willingness to work in a secure environment handling sensitive documents
• A strong and thorough background verification will be conducted prior to onboarding

Company Background:

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each school's technology environment through various phases of evolution and growth. We do cater to small to medium businesses, but they are more legacy clients at this time under the ACS umbrella.

Mission: We help schools and kids succeed.

Vision: We deliver creative, high-quality technology solutions for schools and education-focused organizations.

Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate.

• To learn more, please visit www.inspiroz.com