US Collections - 3P

Join Provana, where technology meets human-centric solutions in a dynamic, client-focused environment. At

Provana, we are at the forefront of knowledge process management, specializing in delivering tech-enabled

services to the credit and collections, legal processing, and revenue cycle management sectors.

Established in 2011 by two industry pioneers in enterprise business process outsourcing, Provana has evolved

into a powerhouse employing over 4200 deeply skilled and forward-thinking individuals.

What sets us apart Our relentless pursuit of excellence. From our beginnings supporting back-office services in

the legal and collections sector, we've expanded to deliver a comprehensive suite of end-to-end technology

enabled services for the comprehensive receivables management sector. Our global workforce provides

unwavering dedication to a diverse array of clients, ranging from Fortune 100 corporations to small and medium

enterprises.

Joining Provana means embracing a culture of innovation, adaptability, and excellence. If you thrive in a

dynamic, hands-on, and tech-forward environment, and possess the flexibility to navigate complexity with ease,

we invite you to embark on this journey with us.

Job Location: Noida

Designation

Role & responsibilities

ROLE SUMMARY

We are seeking a skilled and dedicated Collector to join our team. Preferably, Candidate should've a strong

background in US collections process along with good knowledge about FDCPA. The role requires effective

communication, negotiation skills, and adherence to US debt collection laws. The collector will maintain accurate

records of all collection activities, resolve disputes, and work to maximize recovery while preserving customer

relationships

Candidate should have US Collections process experience for at least 6 months.

RESPONSIBILITIES

Handles collection of pending payments from US clients while adhering to US debt collection lawsUpdate

and maintain accurate records of all repossession activities and customer interactions.

Excellent negotiation, analytical, and leadership skills

Provide exceptional customer service while handling sensitive and sometimes difficult situations

Follow company policies and procedures, as well as applicable laws and regulations, at all times.

Negotiate payment plans and settlements within authorized limits.

Document all communications and update account records in the collection software system.

Establish and manage payment plans with debtors when appropriate.

You will be making outbound calls to US customers for debt collections

Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable federal and

state laws.

Handle escalations and disputes professionally, escalating to management when necessary.

Preferred Candidate Profile

Undergraduate/Graduate with strong communication skills

Ability to work independently and make sound decisions in high-pressure situations

Excellent problem-solving abilities and attention to detail

Proficiency in computer/laptops

Should be ok with 24*7 work environment

Neither Provana, nor any third-party recruitment firm we work with, shall ever ask a candidate to pay at any stage to secure

employment with the Company. All candidates are considered on their merit and the selection of candidatesis based on ourrigorous

screening process. Any person or firm offering a position with the Company for a fee is considered an unprofessional and unethical

practice and any prospective employee or candidate facing such a demand from anyone is encouraged to never accept it and

immediately report it on [Confidential Information] with all relevant details