US CHAT&VOICE - US -Process

Key Responsibilities:

• Provide chat and voice support for US clients.
• Resolve customer queries efficiently and professionally.
• Ensure customer satisfaction by providing timely solutions.
• Meet performance targets and KPIs.
• Maintain documentation of customer interactions.

Candidate Requirements:

• Education: Graduate Freshers / Any Diploma.
• Language: Good command of English (both written and spoken).
• Shift: Willingness to work in Night Shift.
• Week-offs: 2 Rotational Week-Offs.