Job Summary:
We are seeking an experienced Assistant Manager to oversee reservations and outbound operations. The ideal candidate will manage a team, handle client queries and escalations, liaise with suppliers, and ensure high-quality travel reservation services. This role involves both operations and relationship management within the travel sector.
Key Responsibilities:
- Drive the overall operations of the reservations team
- Handle client enquiries and resolve escalations professionally
- Coordinate with suppliers to check availability and secure bookings
- Respond promptly to client queries and suggest optimal travel options
- Manage bookings, follow-up on confirmations, and gather post-service feedback
- Upsell additional services and offer suitable alternatives
- Maintain strong business-to-business relationships
Candidate Profile:
- 5–6 years of experience in the travel industry, particularly outbound reservations
- Deep understanding of travel rules, aviation terminology, destination knowledge, fare structures, and industry competition
- Excellent communication and interpersonal skills
- Proven ability to upsell, handle escalations, and manage customer expectations
