Urgent Hiring Fresher - Customer Relation Executive for Mumbai

JLL

Mumbai

0-2 Years

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Posted 7 hours ago
Over 100 applicants

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Job Description

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Being familiar with lost and found procedures.
Addressing concerns through daily checking of mails for priority requests.
Receiving calls and emails from clients.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

More Info

Job Type:

Permanent Job

Industry:

Real Estate

Function:

Admin/Secretarial/Front Office

Employment Type:

Full time

Open to candidates from:

Indian

About Company

JLL

At JLL, we take pride in doing things differently. We see the built environment as a powerful medium with which to change the world for the better. By combining innovative technology and data intelligence with our world-renowned expertise, we’re able to unveil untapped opportunities for success.
We help buy, build, occupy and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. From tech startups to global firms, our clients span industries including banking, energy, healthcare, law, life sciences, manufacturing, and technology

Job ID: 111648299

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