Urgent hiring For Process Trainer

Key Responsibilities:

• Deliver process training to new hires and existing employees
• Develop and update training content, manuals, and SOPs
• Conduct regular refresher and upskilling sessions
• Monitor trainee performance and provide feedback during OJT (On-the-Job Training)
• Identify training gaps and work with operations to bridge them
• Maintain training records, assessments, and reports
• Collaborate with quality and operations teams to ensure alignment on process updates
• Ensure timely completion of training batches with performance tracking

Candidate Profile:

• 2 to 7 years of experience in process training, preferably in BPO, customer service, or technical domains
• Strong presentation and facilitation skills
• Good understanding of training needs analysis and adult learning principles
• Ability to manage multiple batches and adapt to dynamic business requirements
• Experience with LMS tools and basic reporting is a plus
• Strong communication and interpersonal skills