Location Name: Pune Corporate Office - Weikfield
Job Purpose
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:
- DB Architecture change for sync multiple systems
- Vertical Wise DMS One App Version Management
- Consolidation of Process (NACH, Death & Insurance Portal & CRM)
- SFDC CRM evaluation
Duties And Responsibilities
A Key accountabilities pertaining to the role
- Requirement Gathering & User Story Creation
Document detailed business requirements from ops/business teams.
Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.
- Testing & Release Readiness
Prepare test cases for functional, UX, performance, accessibility, and payment validations.
Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.
Support app store submissions and rollout/hypercare activities.
- Data, Analytics & Reporting
Validate event tagging/instrumentation; maintain funnel dashboards.
Monitor Core Web Vitals, crashfree metrics, latency, and payment success.
Support A/B experiments, generate insights, and create daily/weekly reports.
- Security, Compliance & Content Quality
Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.
Maintain SOPs, FAQs, error dictionaries, release notes, and compliance documentation.
- CrossFunctional Coordination
Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution.
B Additional Accountabilities
Raise improvement ideas for UX, process flows, and conversion enhancements.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
- Story slicing, test coverage prioritization, and UI microsuggestions.
- Raising escalation for environment/data/production issues.
- Suggesting features for experimentation or UX improvement.
Major Challenges
- Managing dependencies across payment, authentication, and analytics systems.
- Ensuring stable instrumentation during frequent releases.
- Handling multilingual, multidevice variations in customer journeys.
Required Qualifications And Experience
- Qualifications
- Graduate degree (Engineering/Commerce preferred)
- Certifications in Agile, product operations, analytics/BI desirable
- Work Experience
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
- 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
- Experience with mobile/web testing, payments, analytics instrumentation
- Understanding of UX, experimentation, and accessibility fundamentals
