Location Name: Pune Corporate Office - Weikfield
Job Purpose
Deliver actionable insights for Collections/DMS by building reliable datasets, dashboards, and analyses that inform operational decisions (rollrate, cure %, PTP kept, AHT/TAT, agent productivity, channel effectiveness). Partner with business, contact centre, and platform teams to translate questions into metrics, run diagnostics, and recommend improvements.
Duties And Responsibilities
- A Key Accountabilities for the Role
- Data Engineering Support: Source, clean, and join datasets from CRM/dialer, Indus, segmentation portal, payments, and ops systems; ensure quality, lineage, and reconciliation.
- BI & Visualization: Build and automate dashboards (e.g., Power BI/Tableau); define metric logic, filters, and drilldowns; schedule refreshes.
- Analysis & Insights: Run cohort/segmentation analyses; A/B or prepost impact assessments; identify red flags and opportunities.
- KPI Governance: Maintain metric catalog (definitions, owners, update frequency); ensure singlesourceoftruth.
- Stakeholder Engagement: Gather requirements, present insights, and track actions to closure.
- B Additional Accountabilities
- Create alerting for threshold breaches; maintain data dictionaries and query repositories.
- Support model monitoring (if applicable): data drift, stability metrics, and outcome tracking.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
- Metric definitions and SQL logic per approved standards.
- Prioritization of dashboard enhancements and fixes.
Major Challenges
- Reconciling data across disparate systems with different update cadences.
- Balancing speed of delivery with data quality and validation.
- Driving actionability (moving from reports to decisions).
Required Qualifications And Experience
Graduate in Engineering/Statistics/Economics/Math; certifications in SQL/BI tools; Python preferred.
6-10 years in BI/analytics; strong SQL; experience with data modeling, visualization, and KPI design; BFSI/collections exposure is a plus.
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
