Location Name: Pune Corporate Office - HO
Job Purpose
The Unit Manager Internal Communications will be responsible for planning, coordinating and delivering structured internal communication, ensuring clarity, consistency and alignment across the organisation. The role will lead campaign creation and execution, content and design, change communication, stakeholder coordination and communication platform management to ensure effective information flow.
Duties And Responsibilities
Key Responsibilities
- Internal Communication
- Plan and execute an internal communication framework aligned with business priorities and organisational objectives.
- Own the monthly, quarterly and annual internal communication plan, ensuring timely and accurate dissemination of information.
- Support critical organisational and business initiatives such as business updates, policy rollouts, structural changes and leadership transitions.
- Business Communications
- Deliver clear, structured and consistent business communication.
- Draft, review and coordinate:
oLeadership change announcements and key business updates
oLeadership messages
oBusiness campaigns
oEnsure leadership communications are aligned with approved messaging, tone and compliance requirements.
- Internal Platforms & Channels
Manage And Govern Internal Communication Channels, Including
- Official email communication
- Desktop Popup
- Ticker Notification
- Desktop wallpaper and lock screen
- Intranet platform
- And more
Ensure effective channel governance, usage discipline, and message prioritisation.
Drive adoption and structured usage of internal platforms through clear guidelines and coordination.
- Change & Compliance Communication
- Create and manage communication plans for change initiatives, ensuring clarity and minimal disruption.
- Coordinate with HRPs and Compliance teams to ensure internal communication adheres to regulatory, policy and brand guidelines.
- Act as a checkpoint for accuracy, approvals and risk mitigation in internal messaging.
- Measurement & Communication Effectiveness
- Track communication effectiveness using engagement and reach metrics across channels.
- Analyse HRP feedback, business nuances and leadership inputs to create a message.
- Prepare dashboards or reports sharing internal communication effectiveness.
- Stakeholder Management & Coordination
- Serve as a central coordination point for internal communication requests from HRPs, leadership and business teams.
- Work closely with functional teams to ensure consistent messaging across locations.
- Manage external vendors for platform support, creatives and event coordination.
Required Qualifications And Experience
Key Requirements
- 4-6 years of experience in Internal Communications, Corporate Communications or HR Communications.
- Strong written, visual and verbal communication skills with attention to detail and accuracy.
- Ability to present complex information in a clear, concise manner.
- Ability to align internal communication with business and organisation priorities.
- Experience in managing communication during organisational change.
- Understanding of communication governance, approval workflows and compliance.
- Ability to work with HRPs, leaders and multiple stakeholders.
- Strong creative, coordination and follow-up skills.
- High attention to detail and accuracy.
- Ability to manage multiple timelines and stakeholders simultaneously.
- Experience working in NBFC or banking organisations preferred.
Educational Qualification
- Bachelor's Degree in Mass Communications, Journalism and Mass Media or related fields.
