Summary
Position Summary
UK Tax - Tax technology services - consultant II - Mumbai
Deloitte Tax Services India Private Limited (USI Tax) supports Deloitte Tax LLP and other member firm teams through integrated tax and technology services. As a Tax Technology Services Consultant II, you will help deliver product support, testing, and implementation coordination for tax technology solutions. This role combines user support, user acceptance testing, documentation, and issue management to help improve the experience of internal and external users.
Work you'll do
As a Tax Technology Services Consultant II on the Tax Technology team, you will be responsible for:
- Provide support to internal and external users through email, phone, chat, and ticketing channels, including issue triage and resolution tracking
- Troubleshoot software, access, and authentication issues; document resolutions; and create knowledge base content for recurring issues
- Execute user acceptance testing activities, including test execution, defect logging, retesting, and feedback on user experience
- Create process flows, mock-ups, and other simple visual materials to clarify requirements and support solution design discussions
- Support user onboarding, access management, documentation, implementation activities, and reporting of support metrics and process improvement opportunities
The team
USI Tax's Tax Technology team helps deliver technology-enabled solutions that support tax compliance, reporting, and operational efficiency. The team works closely with business, product, and support stakeholders to improve tools, resolve user issues, and support implementation activities across tax workflows. This team is well suited to professionals who enjoy combining technology support, structured problem solving, and user-focused delivery.
Position Summary
Join our Tax Technology team as a Tech Support Consultant and be the bridge between users and product — you'll attempt first line technical fixes, escalate issues to the support/product team when needed, own UAT, support project launches, and simplify documentation to deliver better outcomes for clients.
Qualifications
Required:
- Bachelor's degree in information technology, Computer Science, Engineering, or Business Information Systems
- 1+ years of experience in technical support, software support, customer service, project support, user acceptance testing, or quality assurance
- Experience using ticketing or case management tools to log, track, and resolve issues
- Experience using Microsoft Windows, Microsoft Excel, and Microsoft Word in a business environment
- Experience documenting defects, test results, process flows, user stories, process design documents, solution design documents, or user guides
Preferred:
- Experience supporting tax technology, finance technology, or other enterprise applications
- Experience with user acceptance testing or quality assurance, including defect tracking and validation
- Experience working in an Agile delivery environment
- Experience with SQL or basic database concepts
- Experience with accounting, business management, or tax workflow processes
Location: Mumbai ||Shift Timings: 11 AM to 8 PM IST
#CA-SN
#CA-RA
#CA-SRV
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 359374
