UI/UX Designer

Greetings from Maneva!

Job Description

Job Title- UI/UX Designer

Experience-3 10 Years

Location-Bangalore (Hybrid)

Notice - Immediate to 15 Days

Requirements:-

* Lead UI/UX design for customer self-service portals across web and mobile

* Design intuitive workflows for:

* Billing & payments

* Usage dashboards and consumption insights

* Outage reporting and service requests

* Notifications and communication preferences

* Onboarding and account management

* Create UI and interaction patterns for AI-powered features, such as:

* Virtual agents and chatbot interfaces

* Predictive usage insights and recommendations

* AI-driven self-service troubleshooting

* Smart search and knowledgebase experiences

* Personalized messaging and proactive alerts

* Produce wireframes, user journeys, clickable prototypes, and polished UI

* Conduct user interviews and testing to validate and improve designs

* Maintain a design system and scalable component library

* Ensure accessibility (WCAG 2.1+) across all customer-facing workflows

* Work with Engineering to ensure accurate and high-quality implementation

* Monitor analytics and feedback to drive UX improvements and conversion lifts

Required Qualifications

* 3+ years UI/UX design experience

* Direct experience designing customer portals or self-service web apps

* Experience designing or collaborating on front-end AI or chatbot applications

* Strong portfolio showcasing workflow design, dashboards, and mobile

responsive UI

* Expertise with Figma, Sketch, Adobe XD, or similar tools

* Knowledge of UX research, usability testing, and data-driven decision making

* Familiarity with accessibility standards and secure design practices

* Strong communication and cross-functional collaboration skills

Preferred Qualifications

* Experience in utilities, fintech, billing, or customer support solutions

* Comfort working with analytics tools (Hotjar, FullStory, Mixpanel, GA)

* Familiarity with HTML/CSS for developer collaboration (coding not required)

* Experience building or contributing to a design system at scale

* Understanding of NLP-driven chatbot interfaces or AI conversation flows.

If you are excited to grab this opportunity, please apply directly or share your CV at [HIDDEN TEXT] and [HIDDEN TEXT]