Territory Service Representative:
- Ensure timely pickups and deliveries as per the assigned routes.
- Lead, guide and monitor the team and performance of the location.
- Ensure team follow company procedures and safety guidelines.
- Preparing reports and other documents relating to deliveries and pickups.
- Ensure safety and security of all shipments at the location.
- Build and maintain customer relationship, generate leads and support business growth with existing customers in the assigned routes.
Delivery
- Unloading the bags from vehicle
- Scan the shipments
- Primary Sorting and Secondary sorting
- Outscan the shipments as per delivery route
- Delivering the shipment as per package address only
6 Take an acknowledge form customers through device (BYOD)
- Updates correct status code for undelivered shipments at customer address
- Delivery process will be briefed through a training
- Handing over of cod amount on the same day to the supervisor
- Undelivered shipments needs to be handed over to the supervisor
- Proper dress code and carry field bags all the delivery points
Pickup
- Pickup as per SOP
- Timely pickup at customer place as per cut off timing
- Check if serviceable location
- Count number of shipments at the customer and take acknowledgement on the pickup sheet
- Inscan the shipment at the office and handle Rapid entry
- Primary and secondary sorting of the shipments
- Bagging process
- Canvas bags to be Loaded into the vehicle
- Reaching location for timely connection
