Trust & Safety New Associate

Roles and Responsibilities: 

•In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your primary interaction is within your own team and your direct supervisor

• In this role you will be given detailed instructions on all tasks

• The decisions that you make impact your own work and are closely supervised

• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

• Please note that this role may require you to work in rotational shifts

• Review, classify and/or remove content according to client guidelines, using specific tools and channels

• Understand and remain updated on changing client policies and guidelines

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

What are we looking for

 •Adaptable and flexible

•Ability to establish strong client relationship

•Commitment to quality

•Ability to meet deadlines

• Strong coping, emotional resilience, and stress-management skills

• Excellent comprehension, communication, and (insert language) skills

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision-making skills