Treasures Relationship Manager

Treasures Relation Ship Manager CBG

DescriptionExternal

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, creditcardsand personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were madejust rightfor you.

Job Purpose:

To deliver exceptional volume and revenue performance byacquiringand engaging with DBS Treasures clients having an AUM => INR 20 Million through need-based approach and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.

To manage &maintainthe highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teams

Key Accountabilities

Acquire and upgrade qualityTreasures clientsin the branch location areas

Engage with existing customers to deepen the wallet share through retention and growth of AUM.

Accountable for achieving monthly & annual volume and revenueobjective, as agreed.

Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth

Ensure proper implementation & execution of product strategies through effective relationship management.

Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions

Ensureoptimumproduct mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.

Drive and deliver exemplary customer service in the local market and uphold DBS service standards.

Ensure internal and regulatory compliance through strict adherence to DBS sales process,timelyrisk reviews and exercising due diligence whileon-boarding.

Ensure exemplary service delivery of these clients by buildingappropriate workflowsand processes incl. doorstep banking etc.

Job Duties:

Establish,manageand growthe AUMof the elite Treasures Client segment byacquiringand nurturing the clienthaving AUM=> INR 10 M

Ensuretimelyportfolio review by jointly engaging with Wealth / Investment / Insurance specialist with clients.

Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.

Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.

Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.

Keep attuned to the current economic and financial markets to be current and proficient to ensure effective engagement with the elite segment of Treasures customers.

Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work

Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.

Ensure internal and regulatory compliance and address operational risks if any,e.g.Health & Safety standards, security of premises, AML /KYCand ongoing risk reviews.

To exerciseappropriate duediligence while on-boarding and engaging with clients.

Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.

Organize exclusive lifestyle,sports ,music and such otherelite engagementevents and activities for prospectgeneration ,entrench existingrelationshipand reinforce the DBS brand in the Private Wealth management space

Required Experience

Minimum 10 years of experience in HNI Sales / Wealth Management / Private Banking segment.

Sound understanding of financial planning and wealth management products in India

In-depth knowledge of local market and competition.

AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualification

Graduate /Post Graduatewith MBA in relevant field

Core Competencies

Effective probing and listening skills.

Strong Relationship Management and influencing skills

Self-driven and ambitious.

Good written and verbal communication skills

Results-orientated & the ability to deliver results under pressure

Understanding of competitive positioning

Strong service orientation, customer-centricbehavior.

Focused on developing image and good will of the brand

Creative, inquisitive mind with problem solving abilities.

Ability to deliver results within tight timelines.

Attention to details,analyzingabilities.

Technical Competencies

Understanding of HNI Sales/ wealth management product suite,platformsand operational procedures

Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general.

Understanding of KYC requirements & Anti-money Laundering Policies.

Knowledge of financial markets and products toassistin meaningful engagement with clients.

Work Relationship

Management of clients and prospects for acquisition and deepening of wallet share.

Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.

Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients.

Mandatory Training:

GCAP (Group Customer Acceptance Policy)

BCAP (Business Customer Acceptance Policy)

AML (Anti Money Laundering) and KYC Guidelines

PIP (Personal Investment Policy)

ORM (Operational Risk Management)

Information Security Policy

DBS India - Culture &Behaviors

Performance through Value Based Propositions

Ensure customer focus by delighting customers & reduce complaints

Build pride and passion to protect, maintain and enhance DBS image and reputation

Enhance knowledge base, build skill sets & develop competencies

Execute at speed while maintaining error free operations

Maintain the highest standards of honesty and integrity