Handle incoming travel inquiries from WhatsApp, Instagram, website, and phone calls. Understand customer travel requirements and suggest suitable travel packages.
Explain package details, pricing, inclusions, and itinerary to potential customers.
Follow up with leads regularly to convert inquiries into confirmed bookings.
Update and maintain customer data in the company CRM system.
Track lead stages such as new leads, follow-ups, negotiations, and closed deals.
Respond to customer queries professionally through calls, messages, and emails.
Maintain a friendly and helpful tone while assisting travelers.
Promote group trips, weekend trips, backpacking trips, and international departures.
Share brochures, itineraries, and offers with potential customers.
- Coordination with Operations Team:
Coordinate with the operations team after booking confirmation for smooth trip execution. Ensure customer details and preferences are accurately communicated.
Maintain daily reports of leads contacted, follow-ups completed, and conversions.
Assist in tracking campaign performance and sales sources.
Research trending destinations and competitor travel packages.
Share insights to improve sales strategies and packages.
- Customer Relationship Building:
Build strong relationships with travelers to encourage repeat bookings and referrals.
About Company: Travloger is a pioneering travel agency that offers a seamless, gadget-free travel experience by connecting passionate photographers with travelers. We focus on allowing our clients to fully immerse themselves in their journeys while we capture every moment, transforming their adventures into timeless memories. With Travloger, you can explore the world without distractions, confident that your experiences will be professionally documented. Join us for a hassle-free and unforgettable travel experience!
