Job Title: Operations Manager B2B
Location: Gurugram, Haryana
Employment Type: Full-Time
About Hi DMC India:
Hi DMC India is the B2B destination management arm of the Hi Tours Group, focused on crafting seamless, high-quality holiday experiences for travel partners and tour operators. With deep local expertise and a commitment to operational excellence, Hi DMC India delivers tailored packages and superior service standards to drive growth in the competitive travel market.
Role Overview:
We are seeking a dedicated Operations Manager who will oversee and manage the end-to-end execution of holiday packages, ensuring operational efficiency, quality delivery, and excellent partner experience. This role is ideal for someone who has strong travel industry knowledge, exceptional organizational skills, and a passion for delivering top-notch operations across all stages of the travel lifecycle. A results-oriented professional with proven experience in travel operations or related roles within a DMC, tour operator, or B2B travel environment.
Key Responsibilities:
- Oversee end-to-end execution of B2B holiday packages, ensuring smooth delivery from confirmation to tour completion.
- Manage daily operations and coordinate with hotels, transporters, guides, and other suppliers to ensure service quality and adherence to commitments.
- Work closely with sales, product, and contracting teams to ensure operational feasibility of itineraries and seamless handovers.
- Monitor service delivery standards and resolve operational issues proactively to ensure partner satisfaction.
- Ensure accuracy in itineraries, confirmations, vouchers, and operational documentation.
- Optimize operational processes to improve efficiency, reduce costs, and enhance turnaround time.
- Lead, guide, and support the operations team to maintain productivity and service quality.
- Maintain strong relationships with suppliers and partners to ensure reliability and consistent service levels.
- Ensure compliance with internal processes, timelines, and quality benchmarks.
- Provide regular operational updates, insights, and performance inputs to management.
What we're looking for:
- Excellent coordination and communication skills, with the ability to handle multiple priorities and adapt to changing business needs.
- Strong problem-solving mindset and attention to detail to ensure operational excellence at every stage of the travel experience.
- A collaborative team player who can work effectively with cross-functional teams and external partners to deliver seamless services.
- A customer-centric attitude with the ability to maintain high service standards and build lasting relationships with travel partners.
Qualifications:
- Bachelor's degree in Travel and Tourism, Hospitality, Business Administration, or a related field.
- Experience in travel operations, preferably within a B2B DMC or tour operator setting.
- Familiarity with travel products, itinerary planning and supplier coordination will be an advantage.
