Morgan Stanley India supports the Firm's global businesses, with a critical presence across Institutional Securities, Wealth Management, Investment Management, and infrastructure functions such as Technology, Operations, Finance, Risk Management, Legal, and Corporate Services. Since 1993, Morgan Stanley has empowered multi-faceted and talented teams in Mumbai and Bengaluru to advance their careers and make a global impact. For those who show passion and grit, there is ample opportunity to move across businesses.
Corporate Services provides world-class commercial services that enable productivity, efficiency, and an enhanced employee experience. With over 5,000 staff managing a multi-billion dollar scope of servicesincluding Real Estate and Location Strategy, Portfolio and Transaction Management, Property Management, Travel and Expense Management, Security & Investigations, Information Management, Regional Client Services, and the Office of the COOCorporate Services delivers standardized solutions that can be scaled globally and delivered locally.
Travel and Expense Management ensures reliable, consistent, world-class global travel and expense services that balance the needs of the business units with the requirements of the Firm in the most efficient, customer-focused, cost-effective manner. The team manages and negotiates Corporate Aviation, Airlines, Hotels, Ground Transport, Travel Agency, Corporate Card, and online booking services for the Firm. Traveler duty of care and support during global events (such as inclement weather, strikes, or security incidents) are core priorities.
What You'll Do In The Role
- Provide strategic and visionary leadership for the India Travel & Expense program, ensuring seamless, high-quality service delivery to the Firm.
- Lead and inspire a team of FTEs and FTCs across India, fostering a culture of excellence and accountability.
- Champion value creation, operational efficiency, governance, and control, elevating the credibility and influence of the Travel and Expense function within the organization.
- Oversee vendor management, including negotiations, contract administration, and performance analytics, ensuring KPIs and SLAs are consistently met.
- Build strong partnerships with business units, promoting cost-effective travel solutions and embedding industry best practices.
- Deliver actionable insights and robust management reporting to inform business decisions and optimize travel spend.
- Benchmark and implement leading practices to maintain a world-class travel program aligned with global standards.
- Ensure exceptional support for VIP travelers and provide rapid, effective responses to operational challenges.
- Lead performance reviews with preferred partners and actively contribute to global projects and strategic initiatives.
- Grow and maintain expertise in expense operations, providing guidance and support to local team members and handling senior-level escalations as needed, in collaboration with Expense Leads.
What You'll Bring To The Role
- Over 10 years of experience in travel program management, with a proven track record of leadership in corporate travel or travel management roles
- Familiarity with expense operations, expense report auditing, understanding expense policies/industry standards, and navigating expense tools is a plus
- Expertise in managing senior-level business relationships and navigating complex vendor partnerships
- Exceptional communication and presentation skills
- Proficiency in Microsoft applications, SAP Concur, and leading travel management systems
- Strong analytical, organizational, and leadership capabilities
- Demonstrated success in driving change, leading teams, and championing diversity and inclusion initiatives
- In-depth knowledge of travel technology, policy development, and emerging industry trends
- Ability to work independently, manage multiple projects, and collaborate effectively across time zones
- Innovative and strategic thinker with a passion for continuous improvement
What You Can Expect From Morgan Stanley
At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
