Company Description
VOYE HOMES is the 4th largest holiday home network in India and the largest in South India, managing over 100 holiday homes and resorts across 20 destinations in India and the UAE. Collaborating with major partners like Kerala Startup Mission, Startup India, and the Abu Dhabi Culture & Tourism Department, we are proud of our accolades, including being ranked among the Top 10 Tourism Startups in India. Unlike traditional OTAs, VOYE HOMES directly manages its portfolio, ensuring seamless operations and premium services for over 500,000 happy guests.
Role Description
- Efficiently manage a high volume of incoming calls, averaging 50 calls per day.
- Handle incoming service calls with a courteous and professional approach.
- Demonstrate impeccable listening skills and a willingness to learn, thriving in a collaborative team environment.
- Pay meticulous attention to detail, ensuring accuracy in all interactions and transactions.
- Identify and assess customers needs to deliver tailored solutions and achieve complete satisfaction.
- Cultivate and nurture lasting relationships with customer accounts through open and interactive communication.
- Provide accurate, valid, and comprehensive information about our holiday homes and services.
- Effectively handle customer complaints, offering appropriate solutions and alternatives within specified time limits, and ensuring timely follow-ups to guarantee resolution.
Qualifications
- Strong Customer Service skills with the ability to provide exceptional support and address client needs effectively.
- Excellent communication and interpersonal skills, with a focus on detail and accuracy.
- Familiarity with hospitality operations or tourism-related services is a plus.
- Ability to work well in a team environment and handle multiple tasks efficiently.
- Diploma/Bachelor's degree in Travel, Tourism, Hospitality, or related field preferred.
- 0-2 years of relevant experience in the hospitality domain.
