Role Description:
This is a full-time on-site position for a Travel Consultant at Trace World based in Indore, working in coordination with our partner company Krish Travel (UK). As a Travel Consultant, you will be responsible for handling travel arrangements and assisting clients with comprehensive itinerary planning, while providing high-quality customer service to ensure a seamless travel experience. You will play a key role in both domestic and international bookings, and work collaboratively with Krish Travel to support clients in the UK time zone.
Key Responsibilities:
- Handle end-to-end travel arrangements, including flight, hotel, transportation, and tours.
- Assist clients in creating personalized itineraries based on their travel needs, interests, and budget.
- Provide excellent customer service with professional communication and prompt responses.
- Manage reservations and bookings with accuracy and efficiency.
- Work closely with clients and internal teams to understand travel requirements and deliver tailored solutions.
- Coordinate with Management to support travel requests, enquiries, and changes during the UK business hours time shift.
- Maintain updated knowledge of travel products, policies, and international travel trends.
- Ensure seamless travel experiences by tracking bookings, resolving issues, and advising clients on travel documentation and regulations.
- Support UK clients and partners via calls, emails, and online communication within the UK shift timing.
Qualifications &Required Skills:
- Bachelor's degree required (any stream; preference to Travel, Tourism, Hospitality, Business, or related fields).
- Master's degree preferred (MBA, Travel & Tourism, Hospitality Management, or relevant specialization)
- Previous experience in travel consultancy, reservations, or ticketing is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in the UK time shift from Indore with flexibility.
- Familiarity with global travel systems, GDS tools (e.g., Amadeus, Galileo), and online booking platforms.
- Strong organizational skills and attention to detail.
- Customer-centric approach with problem-solving mindset.
- Travel Consulting and Travel Management skills
- Ability to work in a fast-paced environment
- Multilingual ability (English, Hindi, and regional language)
Perks & Benefits:
- Performance-based incentives
- Opportunity for career growth and skill development
- Exposure to international travel operations.
- Chance to work in UK time zone, gaining global market experience
- Training & guidance on itinerary building, sales conversion, and customer handling
- Learning access to global booking systems & tools (GDS, online platforms, APIs)
- Monthly rewards & recognition for high performers
- Healthy work culture with personal accountability and team collaboration
