Job Description
About Tripjack
TripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!
We're proud to be Great Place to Work Certified workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack's integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Job Summary
The Offline Ticketing Executive will be responsible for handling non-automated / manual flight bookings, fare validations, ticket issuance, amendments, refunds, and coordination with airlines and sales teams. The role requires strong GDS knowledge and expertise in managing offline airline processes efficiently.
Key Responsibilities
Booking & Ticketing
Handle offline flight bookings (Domestic & International).
Perform PNR creation, issuance, reissuance, cancellation, and refunds.
Validate fares, taxes, and commission structures.
Manage special service requests (SSR) & queue handling.
Airline Coordination
Liaise With Airline Support Desks For
Manual fare approvals
Waiver requests
Schedule changes
Refund approvals
Ensure adherence to airline policies and ticketing deadlines (TTL).
Manage LCC (Low-Cost Carrier) bookings, amendments, cancellations, and refunds as per airline-specific processes.
Handle NDC (New Distribution Capability) bookings,
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