Join Our Thriving Travel Operations Team!
Are you passionate about travel operations and ready to make an impact We are looking for enthusiastic, focused, and dedicated professionals to be part of our dynamic Travel Operations team!
If you have experience in air ticketing, reservations, fresh bookings, refunds, ancillary, or fulfillment, we'd love to hear from you.
This is your chance to work in a collaborative, fast-paced environment where your efforts truly make a difference.
Let's build something amazing together come grow with us!
Role & Responsibilities:
- Proficient in all aspects of domestic and international travel includes air, car, hotel and rail.
- Process all reservations on behalf of client accounts air, land and other ancillary services.
- Includes all reservation elements including seat assignments and special requests.
- Provides advice and consultation to clients for international documentation.
- Follows best practices for booking and issuing tickets.
- Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications.
- Ensures data quality standards are met including reporting elements and traveler profile information.
- Balance efficiency and effectiveness.
- Works efficiently to provide prompt service and to meet productivity standards.
- Responsible for managing incoming calls and emails within service level expectations.
- Ensures tickets and informational requests are provided in a timely manner.
- Maintains queues and follow-up on client requests.
- Helps team members with overflow work and tasks .
- Maintains rapport and works professionally with suppliers, vendors and third-party companies.
- Takes steps to avoid debit memos and errors.
Qualification:
- Graduate/Post-Graduate in any stream.
- IATA/Diploma in Travel will be an added advantage.
Requirements:
- At least 1 year experience in ticketing/reservations/ancillary/fulfillment.
- Able to work in 24/7 rotational shifts including night shift and weekend working.
Interested candidates are encouraged to submit their updated resumes on [Confidential Information] at their earliest convenience.
