Travel Agency Manager

Job Title: Travel Agency Manager

Department: Operations / Sales

Reporting To: Director / Managing Partner

Salary: 25000 to 45000 per month.

Job Summary

The Travel Agency Manager is responsible for overseeing the daily operations of the travel agency, driving sales performance, managing staff, ensuring excellent customer service, and achieving business targets. The role requires strong leadership, sales expertise, operational knowledge, and the ability to manage both corporate and leisure travel services.

Key Responsibilities

1. Operations Management

Oversee day-to-day travel agency operations

Ensure smooth booking processes for flights, hotels, tours, visas, and insurance

Monitor ticketing, refunds, re-issuance, and cancellations

Ensure compliance with company policies and travel regulations

2. Sales & Revenue Management

Develop and execute sales strategies to achieve monthly and yearly targets

Drive holiday package, group tour, and corporate travel sales

Track lead conversion ratios and improve closure rates

Negotiate rates with airlines, hotels, and vendors

3. Team Management & Leadership

Lead, train, and motivate travel consultants and operations staff

Assign targets and monitor individual performance

Conduct regular performance reviews and team meetings

Resolve internal staff issues and maintain team discipline

4. Customer Relationship Management

Handle escalated customer complaints professionally

Maintain strong relationships with corporate clients and repeat customers

Ensure high customer satisfaction and service quality

5. Financial & Reporting Responsibilities

Monitor daily sales, revenue, and expenses

Prepare MIS reports (daily, weekly, monthly)

Control operational costs and improve profit margins

Ensure timely collections and payment follow-ups

6. Vendor & Partner Coordination

Manage relationships with airlines, DMCs, hotels, and transport partners

Finalize contracts and negotiate better deals

Ensure service quality from third-party vendors

Required Skills & Competencies

Strong leadership and people management skills

Excellent knowledge of travel operations and sales

Good understanding of GDS systems (Amadeus / Galileo / Sabre preferred)

Strong communication and negotiation skills

Ability to work under pressure and meet targets

Good analytical and decision-making skills

Qualifications:

Bachelor's degree in Travel, Tourism, Business, or related field (preferred)

58 years of experience in the travel industry

Minimum 23 years in a supervisory or managerial role

Key Performance Indicators (KPIs)

Sales target achievement

Lead-to-conversion ratio

Team productivity

Customer satisfaction & repeat business

Revenue growth and cost control

Working Conditions:

Full-time role

May require extended hours during peak seasons

Occasional travel for business development or supplier meetings