Description
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries
- Develop individual client servicing strategy at a shipper-level
- Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
- Resolve shipper queries by liaising with internal stakeholders across program, operations
- Action proactive and reactive measures on key service parameters like operations, claims and escalations
- Follow the standard operating processes to scale the working of the function
A day in the life
A day in the life
- Enabling data transparency through unblocking MIS queries
- Ensure all API status-es are being pushed
- Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
- Train shipper on passing correct NDR feedback and claims
- Monitor shipper performance and drive insights
- Identify NVA tasks and find solutions to automate or reduce the tasks
- Be a custodian of shipper experience and cascade feedback internally
- Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders
Basic Qualifications
- - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - 3+ years of data analysis and formula creation in Microsoft Excel experience
- - Experience using data to drive root cause elimination and process improvement
- - More than 3 year of experience in B2B Client servicing or customer service
- - Experience in an analytical, results-oriented environment with external customer interaction.
- - Proven ability to understand the business by the numbers and streamline escalations
- - Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.
- - Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage.
Preferred Qualifications
- Bachelor's degree in operations, supply chain or logistics
- Experience working with e-commerce or logistics.
- Deep understanding of the B2C transportation landscape in India with prior interactions with shippers
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - ASSPL - Haryana - C77
Job ID: A3122025
