Job Title: Transport Manager
Location: Gurgaon
Job Summary
The Employee Transport Manager is responsible for planning, organizing, and managing the end-to-end transport operations for employees. This includes route planning, vendor management, safety compliance, fleet performance monitoring, and ensuring reliable pick-up and drop-off services. The role ensures safe, efficient, and cost-effective employee transportation while maintaining high service standards and compliance with company policies.
Key Responsibilities
- Transport Operations Management
- Plan and manage daily employee pick-up and drop schedules.
- Optimize routes for efficiency, cost reduction, and minimal travel time.
- Ensure timely deployment and availability of cabs/buses.
- Maintain rosters for shifts (regular, night shifts, weekends, etc.).
- Vendor & Fleet Coordination
- Coordinate with transport service providers and drivers.
- Monitor fleet performance, vehicle condition, and maintenance schedules.
- Ensure all vehicles have valid insurance, fitness certificates, permits, etc.
- Evaluate vendor performance and negotiate service contracts.
- Safety & Compliance
- Ensure compliance with local transport laws and company safety policies.
- Implement safety protocols such as GPS tracking, panic buttons, and female employee safety measures.
- Investigate transport incidents and take corrective actions.
- Conduct periodic safety audits of vehicles and routes.
- Employee Experience Management
- Address employee complaints or concerns regarding transport.
- Coordinate with HR and Admin teams for transport allocation and shift planning.
- Communicate route/schedule changes to employees.
- Ensure a comfortable, safe, and reliable experience for all colleagues.
- Cost Management
- Monitor transport budget and control operational costs.
- Track usage, invoices, and vendor bills.
- Implement cost-saving initiatives without compromising service quality.
- Documentation & Reporting
- Maintain route maps, logs, attendance records, and vendor documents.
- Prepare daily/weekly/monthly reports on transport performance.
- Track KPIs: on-time performance, vehicle utilization, incidents, cost per employee, etc.
- Team Management
- Supervise transport coordinators, drivers (if in-house), and support staff.
- Provide training and performance feedback.
- Manage shift schedules for the transport team.
Required Skills & Competencies
- Strong knowledge of employee transport operations (cab management, route planning).
- Experience with transport management software (TMS), GPS tracking, and route optimization tools.
- Excellent communication and coordination skills.
- Problem-solving ability and quick decision-making in emergencies.
- Strong vendor negotiation and contract management skills.
- Understanding of employee safety and compliance guidelines.
Qualifications
- Bachelor's degree in administration, Logistics, Operations, or equivalent preferred.
- 7-10 years of experience in employee transportation management or similar role.
- Experience managing large-scale corporate transport operations is a plus.
Working Conditions
- Office + on-ground fleet monitoring.
- May require working in shifts or being on-call during emergencies.
