Key Responsibilities:
Ensuring End-to-End Transport Coverage:
- Provide efficient and cost-effective transport services to the client.
- Ensure each vehicle departs at the exact appointed time.
- Accurately log vehicle start times and kilometer readings.
- Verify staff boarding and initial pick-up times are logged correctly.
- Ensure only rostered employees are picked up and obtain approval for any unlisted staff.
- Maintain a 24/7 transport helpdesk, handling call logging, queries, and concerns.
- Monitor and report speeding incidents and other transport-related issues to the Transport Helpdesk.
- Communicate effectively with the Transport Helpdesk via radio when needed.
- Complete log books upon arrival at the client's site, excluding excess mileage.
- Handle morning/evening drops, as well as cab and bus operations.
- Prepare and optimize routing for cabs and buses.
- Conduct physical audits of vendor vehicles.
- Issue parking stickers to employees.
Serving as a Go-Between Among Teams:
- Support the transport team at the client's facility and collaborate effectively with cross-functional teams.
- Maintain regular communication with vendor supervisors.
- Keep an accurate record of important transport-related contact numbers.
- Prepare work orders and assign unique reference numbers for each transport request.
- Utilize strong analytical skills to prepare daily, weekly, and monthly transport reports.
Manage the Overall Operations of Transport:
- Maintain comprehensive transport records and generate reports.
- Liaise with builders, vendors, and AMC partners, handling all related tasks.
- Manage transport arrangements for VIP visits.
- Address and resolve employee transport queries, complaints, and concerns efficiently.
- Oversee vendor management and invoicing processes.
- Manage and optimize parking space.
- Perform any other tasks as assigned by the Facility Manager.
Qualifications and Experience:
- Graduate of any discipline.
- 3-5 years of experience in transport management within a BPO setting.
- Demonstrated aptitude for teamwork and collaboration.
- Solid background in developing and monitoring improvement programs.
- Excellent email and report writing skills.
- Proficiency in MS Office (Excel, Word, PowerPoint, etc.).
- Strong communication and interpersonal skills.
- A strong drive toward excellence and a focus on getting things done effectively.
