Key Responsibilities
Helpdesk Management
- Operate a 24/7 transport helpdesk to handle employee transport queries and service requests
- Log and maintain accurate records of transport complaints, requests, and resolutions
- Maintain real-time data on vehicle movement, pickup/drop schedules, and transport operations
- Prepare daily pickup and drop lists for employees
- Maintain updated transport contact directories and vendor information
- Generate daily, weekly, and monthly reports on transport operations and SLA performance
- Ensure adherence to defined SLA and KPI standards
Transport Coordination & Operations
- Support day-to-day transport operations under shift in-charge supervision
- Monitor vehicle attendance, driver availability, and vendor performance
- Verify transport logs, pick-up slips, and vehicle tracking sheets
- Conduct routine vehicle inspections using standard checklists
- Ensure timely arrival and departure of transport vehicles
- Escalate operational issues and incidents in real time and maintain shift log documentation
- Coordinate ad hoc transport requests and ensure timely fulfillment
Tracking & Reporting
- Track all vehicles in real time using transport management tools
- Maintain accurate pickup/drop status updates and employee movement records
- Generate reports for no-show employees, vehicle utilization, and transport efficiency
- Coordinate with vendor tracking teams to ensure data accuracy
- Maintain proper handover/takeover documentation between shifts
Route Management (Router Responsibilities)
- Review and optimize transport routes for cost efficiency and operational effectiveness
- Implement route changes based on demand and operational requirements
- Maintain updated route rosters and employee transport schedules
- Handle ad hoc route changes and special transport requests
- Ensure use of transport management tools such as Move Insync / Route Matic
Compliance & Service Delivery
- Ensure transport operations follow defined safety and operational guidelines
- Maintain discipline and service quality across drivers and transport vendors
- Ensure smooth communication flow between helpdesk, coordinators, and routing teams
- Support continuous improvement in transport efficiency and cost optimization
