As an Executive in Transport, your job responsibilities include:
Transport Executive
Location: Bangalore
Experience: 2 - 4 Years
Shift: Rotational Shift
Working days: 6 Days per week
Helpdesk Responsibilities:
- Maintain a 24/7 transport helpdesk to receive and resolve transportation queries from employees.
- Log service requests and complaints, recording complete details of each request.
- Maintain accurate information on the movements of all transport vehicles.
- Create daily pickup and drop lists for staff.
- Keep an accurate list of important transport-related telephone numbers.
- Prepare daily/weekly reports on transport requests and vehicular movements.
- Contribute to monthly management reports.
- Adhere to Accenture SLA (Service Level Agreement) and KPI (Key Performance Indicator) as agreed.
Coordinator Responsibilities:
- Provide administrative and operational support to the Transport Team.
- Ensure timely arrivals and departures.
- Oversee the Transport operations during the shift under the supervision of the Shift In charge.
- Display drop-off lists on notice boards.
- Verify attendance of vehicles, drivers, and vendor supervisors.
- Prepare the vehicle arrival report and collect pick-up slips from transport vendors.
- Allocate pick-up/drop lists to vendor supervisors.
- Conduct routine vehicle inspections based on an approved checklist.
- Collect and verify log sheets from individual vendors and vehicle tracking.
- Be accessible for escalation of all transport-related issues during the shift.
- Communicate all incidents, issues, and pending problems of the shift through the shift log book.
- Prepare daily/weekly reports on transport matters.
Tracker Responsibilities:
- Track each and every vehicle point-wise and shift-wise.
- Update the status of vehicles timely on the tracking tool.
- Coordinate with vendor trackers.
- Maintain the daily pickup and drop list of employees.
- Maintain an accurate list of telephone numbers of vehicles and vendors.
- Check ad hoc pickup and drop requests.
- Prepare daily/weekly reports on the tracking.
- Prepare reports on no-show employees.
- Prepare reports on the number of pickups and drops per day.
- Ensure smooth information flow to the Helpdesk and Coordinator regarding vehicles and employees.
- Maintain handing over and taking over documents.
- Ensure the vehicle arrives on time to the premises.
Router Responsibilities:
- Continually review transport routes to ensure cost-effective and efficient services.
- Maintain updated route allocations that achieve maximum value for the client.
- Provide accurate information to staff regarding transport routes.
- Implement changes in routes as needed.
- Prepare and forward the roster timeline and defaulters report, including mid-week changes.
- Respond timely to all ad hoc requests.
