Transport Executive

Position

Transport Executive

Role Summary

• Assist Site Service Manager in service delivery in accordance with client KPIs and SLA
• Manage all Transport related requirements for client with user satisfaction levels and maintain JLL standards on deliverables
• Coordinate with Managers & the Business Units on smooth operations
• Manage a programme of weekly inspections for the property to ensure correct transport operations is upheld
• 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
• Recommend continuous quality improvement practices across the Pan India, ensuring initiatives in one country are followed up in the other parts of the Pan India to maximize the benefits to Client
• Cross functional coordination
• Innovation towards workplace excellence
• Create amazing User experience at the workplace and by creating user friendly processes.
• Manage the Ticket Management tool for the respective site and reach the KPI goals.
• Have a varied and creative thought process on various services for the users and transport operations.
• Customer needs to be the priority factor and empathy towards the services is highly required.
• Work hand in hand with inter and intra functional teams for smooth transactions.
• Any responsibility/ task given by the Client/ Manager, going forward will be a part of the JD.
  
  

Performance objectives

• Risk Management
  
  

Ensure full compliance with all local and governmental regulations and legislations

Assist City Lead/Site Lead in ensuring site risk management programs including audits are implemented and maintained

Adhere to escalation and incident reporting procedures

• People Management/ Engagement
  
  

Ensure high staff morale, trust and work ethics

Coordinate with the City lead - on the implementation of FM Procedures and train staff

Ensure an environment that supports teamwork, co-operation and performance excellence within team

• Client/Stakeholder Management
  
  

Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service

Build and develop effective client / stakeholder relationships across multiple levels of the organisation

Provide a cooperative environment with client and customers, ensuring high levels of engagement

Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service

Proactively understand the customers/ employees needs and act on them before being requested

• Finance Management
  
  

Preparation of site operational budget for the financial year

Forecast of monthly & quarterly expenses

Adherence to the budget forecast and spend.

Invoice management.

• Procurement & Vendor Management
  
  

Ensure vendors are well-managed, delivering services on time and within budget

Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

• Other Key Activities
  
  

Optimization of the vehicle usage to get cost advantage

Conduct internal Customer Surveys for continuous improvement

Key attributes

• Interpersonal communication
• Client Focus & Relationship Management
• Team leadership
• Project Management & Organizational Skills
• Finance Management
  
  

Employee specification

Any Graduate with 2+ yrs of min exp in Transport facility management