Key Responsibilities
Transport Operations Management
- Ensure end-to-end transport coverage with precise scheduling and timing
- Monitor vehicle departure times and maintain accurate logs of start times and kilometer readings
- Verify staff boarding procedures and ensure only authorized personnel listed on roster sheets are transported
- Manage approval processes for additional staff transport requests
- Maintain 24/7 transport helpdesk operations, including call logging and query resolution
- Monitor and report speeding incidents and other safety concerns to the Transport Helpdesk
- Maintain radio communication protocols as required
- Complete detailed log books upon arrival at client sites, ensuring accurate mileage documentation
Site Operations Excellence
- Execute night cab deployments according to established schedules
- Monitor daily vehicle checklists to ensure operational readiness
- Oversee vehicle hygiene standards and pre-deployment inspections
- Implement and monitor hygiene protocols effectively
- Maintain 24/7 tracking through mobile application tools
- Optimize route allocation and destination planning to minimize travel distances
- Ensure compliance with all statutory requirements including vehicle documentation and driver licenses
- Conduct daily safety briefings and maintain comprehensive safety records
- Provide exceptional internal customer service and ensure customer satisfaction
- Maintain 24/7 availability for emergency support situations
Data and Report Management
- Plan and maintain comprehensive data repositories for all transport information
- Prepare detailed business reports to support client decision-making processes
- Provide recommendations and suggestions for process enhancement and optimization
- Ensure routine database updates for future reference and analysis
- Store and restore client data according to established requirements
- Share audit-required data within stipulated timeframes
- Maintain data in accordance with data retention policies
Vendor and Stakeholder Management
- Coordinate with service provider supervisors to ensure site availability before night operations
- Brief supervisors on safety aspects and operational requirements
- Implement and maintain comprehensive property risk management programs including regular audits
- Document and report all incidents according to established protocols
- Manage client visits and leadership visits by coordinating travel plans
- Provide advance notice to service providers for proper preparations
- Ensure timely vehicle availability with adherence to transport and cleaning protocols
