Experience: 7 - 12 Years
Location: Mumbai
Skills: Transformations, Process Excellence, Operational Excellence, Process Re-engineering, Process Improvements, Continuous Improvements, RPA, Automation
Preferred Industry: BFSI/ BPO/ KPO/ IT Services
Certifications: LSSBB / LSSMBB Certification (Mandatory)
Role Summary:
- Led the automation/ process excellence program to meet requirements, manage UAT, and oversee go-live for specific accounts.
- Identify suitable processes for automation and develop business cases, project charters, and documentation (RPA assessments, BRD, use cases).
- Achieve targeted FTE benefits and assess business impacts.
- Collaborate with operations and customers to validate automation opportunities.
- Use statistical models and forecasting to predict volumes, capacity, and customer behavior.
- Apply data aggregation and mining techniques for insights through dashboards and reports.
- Manage multiple projects, address delays, and oversee project execution.
- Supervise and coach project teams, both client and internal.
- Handle client expectations, review deliverables, and support proposal creation and effort estimation.
In case you wish to apply for the role, write to us today at [Confidential Information]
