Training Specialist

Hyderabad, India

6-Month Contract

Full-Time, on-site position

An exciting opportunity has arisen for an experienced Training Specialist to join a high-profile international business undergoing significant growth across its customer operations and service excellence teams.

This role is ideal for a confident facilitator, coach, and performance-driven learning professional who is passionate about enabling people success, accelerating capability, and delivering best-in-class onboarding experiences within fast-paced operational environments.

Working within a premium global programme, you will take ownership of new starter learning journeys, performance coaching initiatives, and training quality improvements that directly influence employee readiness and customer experience outcomes.

Key Responsibilities:

Facilitation & Learning Delivery

• Deliver impactful instructor-led onboarding and induction programmes
• Facilitate both classroom-based and virtual training sessions to diverse learner groups
• Adapt delivery techniques to support varying levels of prior experience and learning preference
• Conduct assessments, knowledge validation, and structured learner feedback sessions

Performance Coaching & Capability Development

• Provide ongoing coaching support during the early employee lifecycle
• Identify skill gaps and deploy targeted learning interventions
• Support employee confidence, readiness, and performance consistency
• Work collaboratively with operational leadership to ensure successful learner transition into business functions

Training Quality & Programme Enhancement

• Gather stakeholder feedback to continuously improve learner engagement and programme effectiveness
• Analyse learner performance metrics, training outcomes, and quality indicators
• Contribute to training governance, learning standards, and best practice implementation
• Drive initiatives that improve speed to competence and operational readiness

Essential Requirements:

• Minimum 3 years experience in training delivery, facilitation, or learning & development
• 5+ years of experience in training and development roles in a contact center environment
• Previous experience within customer-facing operational, service delivery, or support-led environments
• Experience working with telecommunication companies in a tech support related role
• Strong classroom presence with excellent stakeholder engagement skills
• Proven ability to coach individuals and groups toward measurable performance outcomes
• Excellent verbal and written communication skills
• Comfortable working with data, reporting, and learner performance metrics
• Ability to manage multiple learner groups in a fast-moving environment
• Experience working with telecommunication companies in a tech support related role