Key Responsibilities of the Training Manager:
- Supports the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels.
- Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution.
- Delivers on plans where human resources initiatives & hotel targets are achieved.
- Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance.
- Responsible for the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance.
- Builds and maintains effective working relationships with all key stakeholders.
- Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Requirements of the Training Manager: Proven experience in HR with excellent problem-solving capabilities.
- Excellent managerial skills with a hands-on approach and lead-by-example work style.
- Commitment to exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions, offering advice and recommendations.
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
- Experienced in using IT systems on various platforms.
- Strong communication skills.
