Traning Manager
Role and Key Responsibilities:
- Planning of Ramp & Backfill batches.
- Client Interaction with clear view
- Value Add to the client from the process improvement standpoint.
- Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps.
- Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
- Responsible for managing retention during training across New Hire batches
- Manage/create process SOPs and training refreshers
- Drive C-Sat & E-sat initiatives to add value to the Process and customer
- Support administrative tasks
- Manage training MIS for classes and other related training work
- Interdepartmental coordination & communication
- Should be able to contribute to process improvements and innovation in the training function
- Update oneself regularly with Company policies & report any Security Incident that is observed
- Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders
- Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope
Key Skills and knowledge:
- Excellent communication skills
- Fluent in English
- Proficient in MS Office
- Working Experience in the Travel Industry (Preferred)
- Good people management, Interpersonal skills and Teamwork
- Continuous Process Orientation
- Ability to prioritize
- Ability to meet deadlines
- Detail oriented
- Ability to work under pressure
- Time Management
