RxDx is seeking a Training Coordinator to manage end-to-end training operations across its multi-specialty clinics in Bengaluru. The role involves identifying training needs, coordinating onboarding and mandatory compliance programs, ensuring NABH/NABL training adherence, maintaining audit-ready documentation, and enhancing staff capability across clinical and non-clinical departments. The Training Coordinator will own the full training lifecyclefrom planning and scheduling to delivery, evaluation, and effectiveness measurement.
Key Responsibilities
1. Training Planning & Calendar Management
- Conduct Training Needs Analysis (TNA) and develop annual and quarterly training calendars.
- Prepare and maintain monthly training calendars covering all departments and branches.
- Coordinate structured induction programs for clinical and non-clinical staff.
- Standardise training materials and programs across all centres.
2. Training Coordination & Delivery
- Coordinate classroom, virtual, and blended training sessions across branches.
- Collaborate with internal trainers and external vendors to schedule and facilitate training programs.
- Coordinate and conduct Soft Skills training programs for staff at all levels, covering communication, customer service, teamwork, professional etiquette, and interpersonal effectiveness.
- Manage BLS/ACLS certifications, fire & safety drills, and patient safety programs.
3. Pre & Post Training Assessment
- Design and administer pre-training questionnaires to assess baseline knowledge and readiness of participants.
- Administer post-training questionnaires to evaluate knowledge retention, participant feedback, and satisfaction.
- Analyse assessment data to identify learning gaps and plan refresher or follow-up training accordingly.
4. Training Effectiveness & Impact Measurement
- Evaluate training effectiveness through structured assessments, feedback forms, and on-the-job observations.
- Measure and report the effectiveness of Soft Skills training through periodic reviews, supervisor feedback, and behavioural change indicators.
- Track training outcomes and present reports to management on completion rates, effectiveness scores, and training ROI.
5. Compliance & Documentation
- Ensure compliance with NABH/NABL standards and statutory training requirements.
- Administer Learning Management System (LMS) and maintain accurate, audit-ready training records.
Requirements
Qualifications & Experience
Graduate in HR / Healthcare Administration / Nursing / Business Administration or related field.
5+ years of experience in Training & Development, preferably in a healthcare or service-oriented environment.
Experience in multi-branch operations preferred.
Candidates with BLS/ACLS certification experience (mandatory demonstrated service excellence, customer-facing training, and multi-location coordination experience from this sector is a key requirement for this role).
Proficiency in LMS platforms and MS Office (Word, Excel, PowerPoint).
Strong communication, facilitation, and interpersonal skills.
