About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.
Job Title: Techno-Functional Transition Consultant – L&D Services
Engagement Type: Freelance role in Gurgaon
Role Overview
NIIT is seeking a Techno-Functional Transition Consultant to support the transition and enablement of managed Learning & Development (L&D) services. This role will act as the technology coordination and functional lead during the transition phase, working closely with stakeholders, NIIT teams, and various specialist consultants to establish the technology landscape required to support the agreed Learning Services Delivery Model.
The consultant will not be responsible for building or implementing technical integrations directly. Instead, they will define requirements, coordinate across technical stakeholders, validate integration design, and manage testing and readiness activities across systems that support the L&D ecosystem.
Key Responsibilities
1. Technology Landscape Definition & Coordination
- Define and document the end-to-end technology landscape between Client and NIIT required to support the managed learning services model.
- Identify all relevant systems, data flows, integrations, and operational platforms involved in the service delivery model.
- Develop a clear technology interaction model showing how Client platforms and NIIT systems will interact to enable service delivery.
2. Techno-Functional Requirements Management
- Translate operational and service delivery requirements into clear system and integration requirements.
- Work with relevant technical consultants and system owners to ensure these requirements are understood, validated, and implemented correctly.
- Ensure requirements cover areas such as Workday Learning administration, vendor management workflows, and operational reporting.
3. Integration Coordination (Workday, SSO, Data Flows)
- Coordinate integration activities across multiple systems, including:
- Workday Learning integrations and data flows
- Single Sign-On (SSO) enablement
- Downstream data exchanges between systems and NIIT platforms
- Work closely with Workday and IT consultants who will implement the integrations, ensuring:
- Requirements are clearly defined
- Integration design aligns with the service model
- Testing scenarios are prepared and validated.
4. Testing, Validation & Readiness
- Define and coordinate functional and integration testing scenarios across systems.
- Ensure integrations and technology components are validated from a service delivery and operational perspective.
- Coordinate UAT and transition readiness activities with Client and NIIT stakeholders.
5. Enterprise Governance & Compliance Coordination
- Support the completion of required enterprise governance processes, including:
- Information Security assessments
- Data Privacy reviews
- AI governance assessments (if applicable)
- Enterprise Assurance and risk reviews
- Work with Client and NIIT stakeholders to ensure required documentation, controls, and validations are completed.
6. Stakeholder & Vendor Coordination
- Act as a central coordination point across technical and functional stakeholders during the transition phase.
- Collaborate closely with:
- IT and enterprise architecture teams
- Workday and integration consultants
- L&D operations teams
- NIIT technology, platform, and service delivery teams.
- Facilitate alignment across stakeholders on technical scope, dependencies, and delivery timelines.
7. Transition Planning & Knowledge Transfer
- Support the planning and execution of technology-related transition activities required to move into steady-state service delivery.
- Ensure all systems, integrations, and operational processes are ready for go-live.
- Coordinate documentation, handovers, and knowledge transfer to NIIT operational teams post-transition.
Required Skills & Experience
- NIIT DNA: Deep understanding of NIIT's Managed Training Services (MTS) tools and operational workflows.
- Strong experience in techno-functional consulting roles supporting enterprise system transitions or service setup programs.
- Ability to bridge business requirements and technical implementation across multiple systems.
- Experience working with Learning Management Systems (LMS), preferably Workday Learning.
- Understanding of system integrations, identity management (SSO), and enterprise platform ecosystems.
- Experience coordinating requirements, validation, and testing across multiple technical teams.
- Strong stakeholder management and cross-functional collaboration skills.
Preferred Experience
- Experience supporting Learning & Development outsourcing or managed learning services engagements.
- Familiarity with Workday ecosystem and HR technology integrations.
- Experience working in large enterprise environments involving governance processes such as InfoSec, Data Privacy, and risk assessments.
NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
