Job Description
- Training Program Development:
- Design and develop training programs, materials, and resources tailored to the needs of different departments.
- Create and update training manuals, guides, and other training materials.
- Training Delivery:
- Conduct engaging and effective training sessions, workshops, and seminars on a variety of topics including customer service, hospitality management, operational procedures, and compliance.
- Utilise a variety of instructional techniques to ensure maximum effectiveness and engagement.
- Needs Assessment:
- Assist the Senior Training Manager in conducting training needs assessments to identify gaps in employee skills and knowledge.
- Collaborate with department heads and managers to determine specific training requirements and objectives.
- Evaluation and Feedback:
- Develop and implement evaluation methods to measure the effectiveness of training programmes.
- Gather and analyse feedback from participants to continually improve training content and delivery.
- Report on training outcomes and make recommendations for future initiatives.
- Mentorship and Coaching:
- Provide mentorship and coaching to junior training associates and new hires.
- Support the professional development of employees through ongoing training and learning opportunities.
- Record Keeping and Reporting:
- Maintain accurate records of training activities, including attendance, certifications, etc.
- Prepare regular reports on training activities and outcomes for management review.
- Continuous Improvement:
- Stay updated with the latest trends and best practices in training and development within the hospitality industry.
- Identify opportunities for innovation and improvement in training programmes and processes.
- Collaboration:
- Work closely with the HR department and other key stakeholders to align training programmes with organisational goals and objectives.
- Participate in cross-functional projects and initiatives as needed.
Job Expectations
As a Training Associate at Della Resorts, Lonavala, the candidate will play a critical role in designing, delivering, and evaluating comprehensive training programmes to enhance the skills and performance of our employees. They will work closely with the Senior Training Manager and collaborate with various departments to ensure the effective implementation of training initiatives that align with the company's standards and objectives.
Minimum Qualification
Bachelor's degree in human resources, Hospitality Management or a related field.
Minimum Job Experience
At least 01 year of experience in training and development, Fresher's can also apply.
Reporting To
Director of HR
Travel
N/A Apply Now
