Company Description
iEnergizer is a leading Business Process Outsourcing (BPO) provider that specializes in customer management solutions. Trusted by numerous Fortune 500 companies across industries such as Healthcare, Banking, Insurance, Gaming, and Publishing, iEnergizer offers a full spectrum of life-cycle customer support services, including sales, customer care, technical support, and back-office processes. Dedicated to delivering high-quality service, the company acts as a seamless extension of its clients operations, helping them grow and retain their customer base. With scalable resources and a commitment to innovation, iEnergizer promotes a customer-focused, results-driven culture.
Role Description
The Training and Quality Manager will be responsible for overseeing training initiatives, developing and delivering training programs, and ensuring that quality standards are consistently met. The role involves monitoring team performance, implementing process improvements, conducting regular performance evaluations, and providing feedback to team members. The successful candidate will collaborate with stakeholders to design and optimize training materials and processes that align with organizational goals. This is a full-time, on-site role based in Chennai.
Qualifications
- Proficiency in training methodologies, program design, and hands-on training delivery skills.
- Expertise in quality assurance and performance evaluation practices to implement ongoing process improvements.
- Strong leadership, team management, and interpersonal communication capabilities.
- Proven project management skills and an ability to meet organizational training and quality goals within tight timelines.
- Proficiency in data analytics and reporting to monitor, evaluate, and optimize training and quality processes.
- Bachelor's degree in Business, Human Resources, or a related field is preferred.
- Experience in BPO, shared services, or customer service environments is an advantage.
Immediate Joiner Preferred
Location Chennai
CTC Upto 8.4 LPA
DM Dineshraj 7418732619
