Training And Quality Manager

Company Description

iEnergizer is a trusted Business Process Outsourcing (BPO) provider offering customer management solutions across various industry verticals such as healthcare, finance, gaming, publishing, and legal. Known for its client-centric approach, iEnergizer partners with companies, including Fortune 500 firms, to deliver high-quality customer support, technical assistance, and back-office services. By acting as an extension of clients operations, iEnergizer focuses on reducing operational costs while enhancing customer experience. Leveraging a scalable yet nimble infrastructure, iEnergizer drives innovation, continuous improvement, and business success for its partners.

Role Description

This is a full-time, on-site role as a Training and Quality Manager based in Chennai. The role involves designing and implementing training programs to enhance employee skills, monitoring the quality of service delivery, and developing quality control strategies. Key responsibilities include assessing training needs, creating curriculum, conducting training sessions, evaluating employee performance, and implementing feedback systems. The position also entails coordinating with stakeholders to ensure alignment with operational goals and maintaining compliance with quality standards.

Qualifications

• Proficiency in training needs analysis, curriculum development, and facilitating training sessions.
• Strong skills in quality control, performance monitoring, and implementing feedback mechanisms to ensure service excellence.
• Experience in team leadership, effective communication, and stakeholder coordination.
• Analytical mindset with the ability to interpret data for improving quality and performance metrics.
• Proficiency in industry-standard training tools and software applications.
• Bachelor's degree in Business Administration, Management, or related field; certifications in Quality Management or Training will be a plus.
• Prior experience in a BPO or customer service environment is highly desirable.

Immediate Joiner Preferred

DM DineshrajPandian 7418732619

Location Chennai Perungalathur

Package up to 8.4LPA