Trainer

The Trainer will be the primary point of contact for new employees/ existing employees for training on Request services. He/ She will be responsible for carrying out all training activities such as new hire training, cross-training, and refresher training. The Trainer will have to work closely with several teams/departments to ensure effective training governance.

Roles and Responsibilities:

• Track progression and compile/ publish collected data around learning/ knowledge/ skills.
• Build training programs to address skill gaps in employees in the form of refresher and continuous training.
• Conceptualize training materials based on the latest/ upcoming changes.
• Develop onboarding programs for new employees.
• Conduct surveys to gauge the efficiency of programs.
• Conduct PKTs monthly and publish inferences based on result analysis.
• Adhere to the training timeline as prescribed in the training timetable by the service line.
• Develop innovative training strategies, and initiatives, and build and maintain training material.
• Facilitate and handle employee training and onboarding.
• Conduct on-premises/ classroom/ virtual training.
• Review employee performance and findings.

• Validated training skills for the current practice.
• Good facilitation skills, Critical thinking, and decision-making.
• Ability to think out of the box/ creative bent.
• Basic understanding of effective training methodologies and tools.
• Good interpersonal skills and communication with all levels of management.
• Liaise/ Consult with other trainers, peers, different departments, and a wide leadership spectrum.

Education and Work Experience

• Graduate/Postgraduate
• Proficient in English with an excellent command of grammar
• Excellent interpersonal, verbal, and written communication and analytical are also required

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.