Trainer Procurement Compliance and Service

Responsibilities:

• Conduct training for new hires and recurrent training for employees in the areas of Procurement

• Assist with the development of training manuals, modules, and curriculum courses

• Prepare all materials for training courses prior to class

• Collect feedback from associates, agents, Supervisors, and Quality Monitoring team to identify new training needs

• Maintain and update training materials as appropriate

• Interact with training vendors and attend related training conferences and seminars

• Accurately evaluate essential job training needs of service associates and delivering effective programs to meet those needs

• Demonstrate ability to quickly learn and adapt to new policies and procedures, and processes of the customer service center

• Maintain current understanding of policies and procedures, website changes, new products and processes of clients and customer service center

• Conduct training session on SAP Systems, Procurement Work Experience:

Required:

• 2- 5 years of experience as trainer in Supply Chain Management/ Procurement field.
• Knowledge on SAP ECCN system
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Microsoft Office Excel, PowerPoint