Position Statement / Purpose
This role is responsible for involvement throughout the monitoring lifecycle – understand requirements, create and review scripts, deploy in production and real-time maintenance. This role shall drive through providing excellent customer experience by continuous improvement.
Key Deliverables (Key Result Areas):
- Implement & adapt Agile process
- Innovative Solutions
- Stakeholder Management
- Flexible with target oriented environment
- Self-motivated & Good team player
- Keen for exploration
- Efficient communication skills
- Working on various application
- Flexible with travelling
Key Responsibilities (Job Description):
- Implement & adapt Agile process: You will be responsible for development, implementation, and maintenance of automation bots/scripts with emphasis on quality assurance and tracking appropriately.
- Innovative Solutions: You will also be responsible for defining and driving innovative automated solutions into our overall processes that support and enhance the current Quality Assurance processes.
- Stakeholder Management: You will work closely with various Business & Technical stakeholders to ensure requirements are met as per expectation.
- Flexible with target oriented environment: Work in very challenging environment – 24*7 & with high emphasis on timelines.
- Self-motivated & Good team player: Self-motivated & Good team player with ability to work along with highly skilled resources.
- Keen for exploration: Willingness to explore & upscale with new Technologies.
- Efficient communication skills: Good verbal and written communication with ability to interact with Stakeholders.
- Working on various application: Opportunity & ability to work on variety of Applications for multiple clients on Mobile platforms i.e., iOS & Android along with all popular browsers.
- Flexible with travelling: Open to travel (Client location – if required).
Key Performance Measures and KPIs
- Number of tickets resolved/deployed per day.
- Ensure resolution of tickets within specified timelines.
- Ensure resolution of tickets with accuracy and with adherence to processes.
- Adherence to roster.
- Ensure upgrade of self and team skill.
- KPI
- Quality:
- Quality maintenance
- Organizational Process Adherence :
- Timely Applying leaves
- Attendance Discipline
- Skill Enablement:
- LINQ certifications & organization's learning activities
Mandated Certifications in the role:
- Needs to pass training and certifications created for DEM Technology under LnD.
- Needs to pass the on-job training tests under Technology Team.
Linked Career Roles:
- Trainee Automation Engineer to Automation Engineer.
- Internal Job Rotations available across the organization.
Background:
Education: Graduates – BE/B Tech (IT), BSc/MSc (IT) or equivalent ; Should have scored a minimum of 60% of marks throughout all academic levels.
Experience: 0 to 6 months
Technical Competencies (Desired):
- Knowledge and Understanding of Core Java or Python
- Knowledge and Understanding of Selenium, Appium, Robot Framework, AutoIT, TestNG, Sikuli, HTML, JavaScript, DOM, SQL.
Behavioural/Soft Skills
- Effective communication skills and ability to articulate properly.
