Job Description
Job Purpose
This entry level Trade Operations Analyst will be responsible for support of all trade operations and customer support on the ICE Endex Spot platform.
Responsibilities
- Support orderly trading and operations of short-term European physical gas markets
- Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand
- Learn proprietary trading system functionality and back-office support to effectively communicate with customers and bring resolution to all customer queries
- Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff
- Produce operational reports, document and update internal procedures, and assist with special projects as needed
- Provide front-line customer service support
- Provide a quick turn-around to trade disputes
Knowledge And Experience
- Bachelor's Degree with 2+ years work experience in a customer service/support role
- Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus
- Good problem-solving and analytical skills
- Friendly, professional telephone manner and strong interpersonal skills
- Must be self-directed and be able to work within a team environment
- Strong attention to detail and ability to multi-task under pressure
- Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs
- Ability to work varying shifts and weekends
