Designation : Back Office - Transaction Processing
Work Location :Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office)
Shift time: Complete night shift (two ways cabs available within 25 km from office location)
Summary:
The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
Responsibilities:
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Process service orders, answer questions, maintain account information, and accurately document user's information in ticketing / record system
- Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
- Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
- Freshers / 6 to 12 months of Back-office operations experience preferred.
- Understanding of supply chain management / order tracking and documentation preferred
- Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
- Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
- Should be able to write grammatically correct emails in response to customer and third party communications.
- Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.
Education:
- BSc, B.Com and BA or Diploma holders (12+3 years of education).
Working conditions and requirements:
- Training and work location from office.
