Job Role: Tools Architect (Presales / Sales Engineering)
Location: PAN India
Job Summary
We are seeking a highly accomplished Presales Solution Architect with deep expertise in Observability, AIOps, SRE-aligned operating models, ITSM/ITOM, Automation, and Hybrid Cloud ecosystems. The ideal candidate possesses strong architectural acumen, excels in customer engagement, and can strategically position enterprise tool-based solutions to drive digital operations transformation. This role focuses on complex solution design, value articulation, competitive differentiation, and solution defense across enterprise pursuits.
Key Responsibilities
Technical Discovery & Architecture Leadership
- Lead advanced discovery sessions to evaluate client's operational ecosystem, tooling landscape, service management maturity, and cloud/infrastructure topology.
- Identify architectural gaps, modernization opportunities, and consolidation initiatives across monitoring, observability, ITSM/ITOM, and automation domains.
- Develop end-to-end reference architectures, solution blueprints, and conceptual models covering:
- Full-stack and cloud-native observability
- AIOps and event correlation
- Reliability and SRE-aligned operational workflows
- CMDB‑driven topology mapping
- Federated monitoring and data ingestion architectures
- Architect integration strategies using APIs, webhooks, event buses, configuration repositories, and data exchange frameworks aligned to enterprise standards.
- Design multi-platform interoperability models involving SIAM, IT operations, DevOps, CloudOps, and Digital Experience Monitoring ecosystems.
Presales, Solutioning & Deal Defense
- Own the technical solution narrative during RFP/RFI phases—solution rationale, architectural recommendations, implementation roadmap, operational benefits, KPIs/SLOs, and ROI/TCO models.
- Collaborate with bid, pursuit, and sales teams to craft differentiated solution strategies and value propositions tailored to customer environments.
- Build compelling executive-level presentations, solution playbooks, heatmaps, and value-realization frameworks.
- Lead architecture walkthroughs, technical validations, and solution defense presentations with CXO, enterprise architects, and evaluation committees.
- Define commercial configurations (BoM/BoQ), licensing constructs, and consumption models across Observability, AIOps, ITSM, and automation platforms.
Service Management, SIAM & Operational Transformation
- Develop SIAM operating models, multi-provider governance structures, and process orchestration flows across Incident, Problem, Change, Event, and Request Management.
- Conduct maturity assessments leveraging operational metrics, CMDB integrity, process performance indicators, and tool utilization analytics.
- Recommend modular transformation roadmaps covering observability modernization, automation uplift, AIOps adoption, and SRE-aligned operational re‑design.
- Create transformation frameworks for reliability engineering, service availability governance, error budget policies, and proactive operational management.
Thought Leadership & Cross-functional Alignment
- Architect GenAI-driven operational solutions, including intelligent observability, auto-summarization, AI-assisted troubleshooting, and knowledge augmentation models.
- Partner with engineering, product SMEs, and delivery teams to validate solution feasibility, transition models, and deployment architecture.
- Contribute to organizational knowledge through whitepapers, competitive analysis, architectural frameworks, and best-practice accelerators.
- Track and evaluate emerging technologies—OpenTelemetry, cloud-native observability, shift-left AIOps, platform engineering, LLM-driven IT ops, and hybrid cloud monitoring.
Required Skills & Experience
- 10–12 years of experience in IT Infrastructure, Cloud/Hybrid Operations, Enterprise Architecture, or Tools Architecture roles.
- Demonstrated expertise in presales, solution architecture, and solution defense for large enterprise deals.
- Strong command over modern Observability ecosystems including Dynatrace, Datadog, AppDynamics, OpsRamp, LogicMonitor, Splunk, New Relic, and similar platforms (conceptual, architectural—not hands-on).
- Deep understanding of AIOps capabilities—correlation engines, anomaly frameworks, noise reduction architectures, ML-based event management.
- Architectural knowledge of ITSM/ITOM platforms, especially ServiceNow CMDB architecture, Discovery patterns, Event Management flows, ITOM integration hub, and process orchestration.
- Broad understanding of cloud-native architectures, telemetry pipelines, distributed tracing, OpenTelemetry adoption patterns, and Kubernetes observability strategies.
- Excellent ability to articulate architectural decisions, trade-offs, value realization, and platform rationalization outcomes.
- ITIL 4 Foundation mandatory; ITIL Managing Professional / ITIL Expert preferred.
- Proven ability to engage with senior stakeholders—CIO, CTO, Enterprise Architects—and influence strategic decision-making.
- Strong analytical mindset, conceptual modeling skills, and ability to simplify complex technical concepts for diverse audiences
