Why Mizuho:
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.
It's the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.
Mizuho Global Services (Pune) is establishing a state-of-the-art Global Capability Center (GCC) in Pune, powering the strategic expansion of Mizuho Americas Services IT operations. At the heart of this initiative is the creation of a next-generation Technology Operations Center (TOC), modeled on a mission control concept delivering real-time visibility, proactive incident management and intelligent automation across critical infrastructure and applications. The Pune GCC will not only drive operational excellence but also act as a hub for innovation, transformation, and continuous improvement in Mizuho's technology landscape. You will be joining one of the most advanced technology command center teams, helping to build and execute critical 24 x 7 operations for a major Investment Bank.
Key Responsibilities:
- You will be in the Windows Server mission specialist seat in the Technology Operations Center, leading the Level 1 support for service alerts and incidents on Mizuho Americas Windows Server estate.
- You will work a rotating 24 x 7 x 365 shift pattern, completing 5 x 9-hour shifts a week, including all three shifts: Shift 1 (Early), Shift 2 (Late), and Shift 3 (Overnight) on all 7 days of the week.
- For example, Weeks 1–4: Early; Weeks 5–8: Late; Weeks 9–12: Overnight.
- You will demonstrate excellent operational discipline: strong focus on timeliness and professionalism, concentration, adherence to all runbooks and procedures, handling alerts and incidents in your mission specialist area.
- You will be a good problem solver. This role is about handling alerts, working on incidents, and solving problems. This is a personal and team activity, where working with your colleagues is critical to your success.
- You will be aligned with the respective US Infrastructure senior operations teams, for review and changes to runbooks, reviewing incidents, and learning new concepts.
- You will be a first responder for Windows Server incidents, with a goal to ensure rapid recovery and thorough handoff/root cause follow-up.
- Your day-to-day delivery will be accurate, disciplined and professional: fast response to alerts and tickets, accurate selection and execution of runbooks, detailed and accurate notes added to each incident, clear shift handovers, and adherence to all policies and controls.
- You will mentor colleagues and juniors to you in a respectful manner, and you will be mentored by more senior colleagues. This is a continual learning environment where the desire to learn and the desire to share your knowledge is highly valued.
- You will suggest improvements in SLA adherence, incident reduction, MTTR (Mean Time to Resolve), and operational efficiency, based on your observations of service health and risks.
- You will demonstrate a level of technical understanding and troubleshooting according to your experience and target grade level, in the following areas:
- Active Directory (AD), Microsoft Entra ID, Group Policy (GPOs), SCCM/MECM
- Patching, Windows Server management, and daily management tools on this platform.
- Troubleshooting skills on this platform.
- Virtualization (VMware) awareness and basic knowledge of virtualization concepts, ESXi, vCenter operations (as most of the servers will be on ESXi.)
Mandatory Qualifications & Experience:
- You must demonstrate career experience in Windows Server administration and support in a multinational company.
- You must be familiar with supporting a mixture of Windows Physical Servers, Windows Virtual Servers on VMware, and ideally also Windows Cloud Virtual Servers on Azure.
- You must have troubleshooting skills in Windows Server, appropriate to your experience.
- Your grade will be determined based on your experience and level of expertise:
- Analyst – you must have at least 1 year of hands-on experience, including understanding the core concepts of your technical platform and area. You are demonstrating a hunger to learn and get qualifications, and you will be able to discuss some of the runbook procedures and incidents you have worked on.
- Associate - you must have at least 4 years of hands-on experience, including installations, patching and upgrades, and a good understanding of common issues on your technical platform and area. You will ideally have professional qualifications in your area of expertise. You will be able to discuss a wide range of runbook procedures, and you will have good experience managing a wide range of incidents.
- Assistant Vice President - you must have at least 7 years of hands-on experience, demonstrating a comprehensive understanding of what it takes to support your technical platform and area. You must have a professional certification in your area of expertise. You must have experience of large-scale major incidents and problem solving, and you must be able to discuss technical details of the installation, startup, running, patching and maintaining your technical platform.
- You must have excellent written and verbal English skills, to communicate on incident bridges with people locally and globally, read and write accurate incident reports, to perform formal shift handovers, and to learn from and train your colleagues.
- You must be reliable and dependable, attending the office in good time for your shift, and organizing your sleep patterns to be fully alert for each shift.
- You must be detail-focused, and able to follow runbooks with a high level of accuracy.
- You must be a strong team-worker, always willing to offer your opinion and participate in intense discussions to solve incidents, always respectful of all colleagues regardless of race, gender, religion, age, nationality, orientation, or other characteristics.
Optional Qualifications & Experience:
- Work in a global banking or similarly regulated environment is highly preferred.
- Familiarity with ServiceNow and ITIL processes such as Incident, Problem, Change.
- Familiarity with OpsRamp is highly preferred.
- Prior experience working in a 24x7x365 TOC/NOC/Command Center highly preferred.
Educational Qualifications:
- Bachelor of Engineering or a Degree in Computer Science is required.
- Certifications in Windows Server administration, VMware, Azure preferred.
Location: Pune, India
Organization Overview:
Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world's leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho's international businesses by delivering high-quality, scalable, and resilient services across multiple functions.
MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.
MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.
MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.
Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.
